Last Updated: 11.4.25

Introduction

K&J Comfort Heating & Cooling (“K&J Comfort,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, contact forms, chat widgets, or our AI voice system (“Jamie”), or when you communicate with us by phone, email, or in person.

By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

• Name
  
  
• Phone number
  
  
• Email address
  
  
• Service address (if applicable)
  
  
• Details about your HVAC system or service request
  
  

Technical Information:

• IP address
  
  
• Browser type and version
  
  
• Device type and operating system
  
  
• Pages visited and time spent on our website
  
  

Communication Data:

• Voice recordings or call transcripts when using our AI Voice Agent (“Jamie”)
  
  
• Messages submitted through our website forms or chat widget
  
  

2. How We Use Your Information

We use your information to:

• Respond to service requests and schedule appointments
  
  
• Handle heating or cooling emergencies
  
  
• Communicate with you regarding maintenance, installations, or repairs
  
  
• Improve our website and customer experience
  
  
• Maintain internal records and track service performance
  
  
• Send limited service updates, reminders, or promotional messages (you can opt out at any time)
  
  

3. How We Share Information

We do not sell or rent your personal information. We may share information with:

• Authorized employees or contractors who assist in providing HVAC services
  
  
• Service providers who help us operate our website, AI systems, or communications tools
  
  
• Legal authorities if required by law or to protect against fraud or misuse
  
  

All third-party service providers are required to protect your information and use it only for the purpose of supporting K&J Comfort’s business operations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no internet-based system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights & Choices

You have the right to:

• Access or correct your personal information
  
  
• Request deletion of your data (where applicable)
  
  
• Opt out of marketing communications at any time by contacting us directly
  
  

To exercise your rights, please contact us at 

Email:  sales@kjcomfort.com  

Phone: 518-650-2000.

6. Cookies & Tracking

Our website may use cookies or similar technologies to enhance your experience. You can choose to disable cookies in your browser settings, but some site features may not function properly as a result.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date above reflects the most recent version. Continued use of our services after any changes means you accept the updated terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

K&J Comfort Heating & Cooling
Email:  sales@kjcomfort.com
Phone: 518-650-2000
Website: https://kjcomfort.com